• login to the control panel
• go to the DNS page > select your domain
• your page should look like this

• login to Microsoft 365 admin center
• go to Settings > Domain > select your domain
• your page should look like this

• you have to copy and paste the values form Microsoft to your down DNS zone (please only copy-and-paste, do not type. a small typo would make it fail.)
• if in doubt, try both with and without the dot, and

MX Record

• On Microsoft page, click on the MX to view detail settings.

• On SXL page, find the existing MX record on, and delete it.

• click the green MX buttom on the top to add a new MX record.
• IMPORTANT!! most people did it wrong here

• leave the Hostname blank. (do not type @ or anything)
• on the Mailserver hostname, add a dot (.) to the end of the value. This is where most people failed.
• change Priority to 0
• for TTL, Microsoft recommends 1 hours, which is equal to 3600 seconds. so we input 3600.
• click Save

TXT/SPF Record

• Delete the existing TXT record and then click the green “SPF” button (it is called SPF on our server).

• Input the records as shown in this picture

• please note. no dot at the end of the value

CNAME Record

• Input the records as shown in this picture

• Don'f forget the add a dot the the end of value.

Other records

• Normally, the above is enought for Microsoft 365 to pass verification. If you have other records to add, just remember one simple rule.
• For A and CNAME record type, if the target value is a fully qualified domain name (such as something.example.com. or a.b.c.d.), you must add a dot (.) at the end.