close Outlook
Right-click on Start and then click Run
type control
and then click OK, to open Control Panel
In control panel, search mail
, then click on Mail (Microsoft Outlook xxxx)
Click Email Accounts
Make sure your account is IMAP type
If you have multiple email accounts, some POP3 and some IMAP, make sure we do this operation on IMAP accounts only.
Please read this for Migrate Outlook POP3 accounts
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For IMAP accounts, we must backup existing emails before changing account settings
Open Outlook, click File > Open & Export
Choose “Export to a file” and then click Next
Choose “Outlook Data File (.pst)” and then click Next
Choose the IMAP account and then click Next
In Save exported file as, click Browse, and give a name to your backup file (I name mime as derek-backup.pst)
Click Finish to start the export
Do not input any password, just click OK.
After export is finished, we begin to change the server settings.
Close Outlook
Go back to the previous Control Panel > Mail settings
change both Incoming and Outgoing server to h12.hksx.com
and then click More Settings
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make sure Outgoing Server is set to > Use the same settings as my incoming mail server (this is same as before)
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On the Advanced Page
set Incoming server (IMAP) port to 993 and SSL/TLS
set Outgoing server (SMTP) port to 465 and SSL/TLS
If your computer / outlook is older than 10 years, or you are using different product, you may need to try different port.
Incoming Port 993 SSL, or Port 143 None SSL
Outgoing Port 465 SSL, or Port 587 STARTTLS, or Port 25 None-SSL
Click OK and Next
Outlook will test connection, normally you will see this:
If cannot pass this test, you can
Click Close and Finsih
Open Outlook again
After Send/Receive once, you will see all your previous emails disppeared. but don't worry.
We have to import the previous backup now.
Click File > Open & Export > Import/Export
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choose “Import from another program or file” > Next
choose Outlook Data File > Next
Browse to the previous backup file > Next
Choose Import to the same folder > Finish
Wait until import finished
All your previous emails come back.
If you have other computers, laptop, hand phone using the same IMAP account
you only need to delete the previous account, and then add a new account with new server settings.
all your emails will come back.